Successful completion of this course results in participants becoming OSHA-authorized trainers in OSHA’s Outreach Training Program for the Construction Industry. Authorized trainers can conduct both 10-hour and 30-hour construction industry classes that provide training to workers and employers on the recognition, avoidance, abatement, and prevention of safety and health hazards in workplaces along with information regarding workers’ rights, employer responsibilities, and how to file a workplace safety complaint. OSHA-authorized trainers are able to issue 10 and 30-hour course completion cards to participants. During the course, students will develop a presentation and teach an assigned OSHA Construction Industry Outreach topic, and successfully pass a written exam. Participants will be provided with a variety of training materials and resources.  Authorized OSHA Outreach trainers are required to attend Course #502 at least once every four years to maintain their trainer status.  Prerequisites:  - OSHA #510 Occupational Safety and Health Standards for the Construction Industry. (Please note, the 30-hour Construction OSHA outreach class is not considered equivalent to OSHA #510. Also, the 510 course must have been completed in the last 7 years. If you completed the course longer than 7 years ago, then you will need to retake it in order to qualify.)  - Five (5) years of construction industry safety experience If you are registering for the OSHA #500 or 501 courses you must complete this form prior to the course date: Prerequisite Verification Form (Click Here) Instructor:  Paul McCain Training Contact:  CIS Admin-Support   cis.support@tennessee.edu

The four-day Tennessee Basic Economic Development Course (TBEDC), accredited by the International Economic Development Council (IEDC), focuses on the fundamental concepts, strategies and tools needed to be successful in today's complex economic environment. Topics include a basic overview of strategic planning, finance, workforce development, business retention and expansion, small business development and entrepreneurship, marketing and attraction, ethics and community development, among others. Participants in TBEDC will:   -Learn about best practices in economic and community development -Explore new methods and programs to promote job growth and investment -Discuss emerging trends and factors that shape local and regional economies -Develop a valuable network of fellow economic development professionals and resources -Learn from top economic development experts from across the state and the country (24 credit hours) Early registration discount ends:  April 14, 2025. Cancellations made 7 days or more before the course start date will be eligible for a full refund or credit towards a future TCED course.  Cancellations made less than 7 days will be eligible for credit only minus a $100 cancellation fee.  Training Contact:  CIS Admin-Support   cis.support@tennessee.edu

Facilitation Skills for Trainers Course 5:  Tricks and Tips with Tools of the Trade – Led by Emily Miller - Master tips and tricks of using Powerpoint and Canva   * Utilizing Templates   * Background design and master slides   * Turning slides into notes, and handouts, and resource pages   * Utilizing Canva to design custom visuals and graphics - Demonstrate understanding of tools utilizing current presentation material NOTE:  Registration may be restricted.

The 8D Process is a problem-solving method for product and process improvement. It is structured into 8 steps (the D’s) and emphasizes team. Although the 8D process is often required in and was initially applied in the automotive and aerospace industries, it’s useful and relevant in any industry.  Training on process for Problem Solving Tools ANPQP 8D requirements  Review of three core tools used in root cause analysis [Fishbone (Ishikawa) Diagrams, Qualitative Fault Tree analysis, and 5 Why’s]Initial approach to solving and attacking a problemReview of 8D and expectations for submittalAudit completed 8D concerns brought to class by studentsAssess the results of your company’s past efforts in corrective actionIdentify opportunities for improvementRequirements: A completed customer 8D or equivalent from a recent problem or issue is required for the class activitiesTraining Contact: CIS Admin-Support   cis.support@tennessee.edu

Quality Core Tools Developed over 30 years ago between the Automotive Industry Action Group (AIAG) and domestic auto manufacturers, the Automotive Quality Core Tools are the “building blocks of an effective quality management system”. Knowledge and effective use of the automotive core tools is one of the most important mechanisms for an organization seeking to develop and manage a robust quality management system. These sessions, when completed, will give the attendee an introductory overview to the four core quality tools.  They are the building blocks to effectively create and manage an organization’s quality management system.  Companies either IATF certified or seeking certification must understand the core tools as they are part of the continual improvement process, focusing on prevention rather than detection. Advanced Product Quality Planning (APQP) and Production Part Approval Process (PPAP)The complexity of products and supply chains today present plenty of possibilities for failure, especially during product launch.  APQP is a structured process aimed at ensuring customer satisfaction with new products or processes.  The PPAP process defines the requirements for submittal for new products/processes or changes. This 1-day session gives an overview of the five phases of APQP and defines the process as it relates to your organization.  The PPAP is the culmination of the APQP process.  The process is defined through a detailed review of the PPAP process.Training Contact: CIS Admin-Support   cis.support@tennessee.edu

Quality Core Tools Developed over 30 years ago between the Automotive Industry Action Group (AIAG) and domestic auto manufacturers, the Automotive Quality Core Tools are the “building blocks of an effective quality management system”. Knowledge and effective use of the automotive core tools is one of the most important mechanisms for an organization seeking to develop and manage a robust quality management system. These sessions, when completed, will give the attendee an introductory overview to the four core quality tools.  They are the building blocks to effectively create and manage an organization’s quality management system.  Companies either IATF certified or seeking certification must understand the core tools as they are part of the continual improvement process, focusing on prevention rather than detection.Failure Modes Effect Analysis (FMEA) and Control Plan (CP) Failure Mode and Effect Analysis is a structured approach to identifying potential failures that may exist in the design of a process or product.  The new risk-based thinking requirements of IATF 16949 and ISO 9001:2015 are driving a new closer look at FMEAs and their use.  This process should be driven by a cross functional team as they review potential failures and the mitigation of activities taken to minimize risk. This 1-day session gives an overview of the history of FMEAs, their application, development and mistakes typically made when developing the FMEA.  Individuals attending this session will gain the ability to return to their organization and review their FMEAs for opportunities and identify areas where failure modes and risk are not properly identified or mitigated.Training Contact: CIS Admin-Support   cis.support@tennessee.edu

Quality Core Tools Developed over 30 years ago between the Automotive Industry Action Group (AIAG) and domestic auto manufacturers, the Automotive Quality Core Tools are the “building blocks of an effective quality management system”. Knowledge and effective use of the automotive core tools is one of the most important mechanisms for an organization seeking to develop and manage a robust quality management system. These sessions, when completed, will give the attendee an introductory overview to the four core quality tools.  They are the building blocks to effectively create and manage an organization’s quality management system.  Companies either IATF certified or seeking certification must understand the core tools as they are part of the continual improvement process, focusing on prevention rather than detection.Measurement Systems Analysis (MSA) and Statistical Process Control (SPC) Decisions are made every-day based on the measurements taken by a measurement system.  If the measuring process is changing over time, the ability to use the data gathered in making decisions is reduced.  Measurement System Analysis is the process used to assess your measurement system to insure the data being used to make decisions is statistically sound and understood. This ½ day session is designed to understand the importance of MSA in in controlling and improving the production process and to have a basic understanding of the requirements of a measurement system analysis process.  Stability, linearity, bias and GRR studies are included in this session. Statistical Process Control is about assessing variation in a process or product, collecting, analyzing data and making decisions to act based on the statistical data.  SPC is one of the core tools utilized to help companies practice process control and continually reduce the variation of their processes. This ½ day session is designed to provide participants with a basic understanding of the importance of SPC in controlling and improving their processes/products.  Topics covered include basic statistics, variation, process control, Common cause vs Special cause and the use of control charts.Training Contact: CIS Admin-Support   cis.support@tennessee.edu

A healthy, engaging workplace is more important than ever before. Such a culture holds the promise of a stable working environment and an atmosphere where people can grow as the organization grows. UT Center for Industrial Services (UT CIS) is committed to helping organizations utilize a holistic approach to improve the systems that empower such a culture. The Optimized People Development System (PDS) promotes a systems-thinking approach that helps organizations assess and improve the processes they use to find, train, and retain people. A PDS consists of five functional areas – training, recruiting, onboarding, retention, and performance management. The challenge is to operate a reliable PDS that provides the organization with a competitive advantage in a volatile labor market. Course value:  $150.00.Training Contact: CIS Admin-Support   cis.support@tennessee.edu 

Designed for both fire department personnel and private industry, this course provides responders with a comprehensive understanding of accidents involving a confined space. This course teaches the responder how to recognize the hazard, access the victim, stabilize the victim, and the proper procedures for retrieval. Practical and classroom sessions focus on the three primary hazards associated with confined space rescue: physical, atmospheric, and physiological. Realistic training evolutions using the latest in equipment and techniques ensure student retention of this material.

Learn how to audit the processes of an ISO 14001:2015 Environmental Management System (EMS) at one of UT CIS’ Internal auditor classes. An effective EMS audit provides a solid framework for meeting customer challenges and realizing benefits such as environmental protection and improved resource conservation. Optimize your auditing skills with the internationally recognized ISO 14001:2015 standard and increase your internal audit capabilities. This course helps you develop the necessary skills to conduct an assessment and report on the conformance and implementation of your processes, based on the ISO 14001:2015 standard. You will learn how to initiate an audit, prepare and conduct audit activities, compile and distribute audit reports, and complete follow-up activities. Who Should Attend?  Anyone involved in auditing or maintenance of your company’s ISO 14001:2015 system (EMS).  Anyone with a customer that is requiring ISO:2015 compliance.  Anyone with an upcoming certification deadline.

Through a combination of hands-on learning and classroom instruction, the 5-day Lean Certificate Series provides participants a detailed exploration of the core Lean tools. Key aspects of the Lean Certificate Series include: •In-Depth Exploration of Lean Tools. Participants gain practical knowledge of core Lean tools which are essential for process improvement. •Preparation for Lean Certification. The series aligns with the body of knowledge required for Lean Certification exams conducted by SME, AME, and Shingo Prize. •Hands-On Learning and Classroom Instruction. This is achieved through a blend of practical and theoretical training over a 40-hour course, spread across 5 days. Topics covered include: •Introduction to Lean.  Learn about the history of manufacturing, how lean became a prominent manufacturing philosophy, value added vs. non-value-added processes, the eight manufacturing wastes, and a brief overview of each lean tool.  •Value Stream Mapping. Learn to identify production and office wastes by constructing a current state and future state VSM of a fictitious manufacturing plant. •Workplace Organization (5S). Learn how to implement each of the 5S elements to create a clean, safe, and organized workplace that sets the stage for continuous improvement. •Quick Changeover with SMED Principles. Learn how to reduce time lost to setups and changeovers while increasing the available time of production equipment. •Total Productive Maintenance (TPM). Learn how to harness the participation of all employees to improve your equipment’s availability, performance, quality, reliability, and safety. •Cellular Manufacturing. Learn how to link manual and machine operations into the most efficient combination to maximize value-added content. •Pull/Kanban Systems. Learn how to design and implement a visually driven, employee-controlled material replenishment system. •Kaizen Facilitator. Learn a standard Kaizen process that can be used for implementing any Lean tool. The course is designed for a range of participants including owners, presidents, plant managers, process engineers, HR managers, supervisors, and associates. It emphasizes hands-on simulations and case studies to ensure participants can practically apply Lean concepts in their work environments.

This three-day course is designed exclusively for current and future members of your internal auditing teams. Attendees of this course will learn to audit to the requirements of IATF 16949:2016 using process-based auditing techniques. Interactive workshops, simulated audits, tutorials and case studies are used to: develop practical audit skills, enhance evaluation and communication skills, refine reporting skills, and implement corrective action programs. This course uses ISO9001 and IATF 16949 as the reference standard for quality management system requirements for the design and development, production, and installation and service of automotive-related products. Additionally, this course includes specific communication on the relationship of core quality tools (FMEA, PPAP, MSA, APQP, SPC) to IATF 16949:2016.   By attending this course, participants will gain an advanced understanding of customer-oriented processes (COPs), as well as customer-specific requirements defined by the OEM's. This course includes continuous assessment of attendee understanding. Special Note: This course meets all OEM Customer Specific requirements for Internal Auditor Training.Training Contact: CIS Admin-Support   cis.support@tennessee.edu

The Tennessee Managing Economic Development Course focuses on building an effective economic development organization, as well as building interpersonal skills to better address economic development challenges and opportunities. Topics include measuring performance, communications strategies, leadership skills, navigating the political landscape, roles of key leaders and the generational divide. This class is one of a series of economic development courses, provided by the University of Tennessee Center for Industrial Services, designed to share best practices and trends with Tennessee’s economic development practitioners, community leaders, elected officials and private industry. Training Contact:  CIS Admin-Support   cis.support@tennessee.edu

Facilitation Skills for Trainers Course 5:  Tricks and Tips with Tools of the Trade – Led by Emily Miller - Master tips and tricks of using Powerpoint and Canva   * Utilizing Templates   * Background design and master slides   * Turning slides into notes, and handouts, and resource pages   * Utilizing Canva to design custom visuals and graphics - Demonstrate understanding of tools utilizing current presentation material NOTE:  Registration may be restricted.

During a full week of lectures, exercises, and hands-on demonstrations, learn about hazard recognition, personal protective equipment, and monitoring, as well as rights and responsibilities under the Occupational Safety and Health Administration. Above all, learn how to work safely around hazardous materials and wastes. This course meets the training requirements of the Hazardous Waste Operations and Emergency Response Standard (HAZWOPER) regulation, 29 CFR 1910.120(e)(3)(i). All students participate in “full dress-out" exercises using personal protective equipment. Students must complete the medical evaluation form and bring it to class. Government employees may be eligible for a discounted course rate.   Training Contact:  CIS Admin-Support, cis.support@tennessee.edu   

Facilitation Skills for Trainers Course 6: Managing the Classroom/Difficult Participants – Led by Emily Miller -Tools: parking lot – unrelated thoughts, clear expectations and group rules, learner input, 2 cent idea, sticky notes, and walkabouts - How to handle and manage different kinds of classroom participants - 4 Step Intervention   * Decide if you really need to intervene   * Describe what you see   * Tell person the impact of their actions   * Ask or tell participant how they/you would like to get the group back on task (Ingrid Bens, 2012). - Teach Us What You Know - opportunity NOTE:  Registration may be restricted.

This course covers OSHA policies, procedures, and standards, as well as general industry safety and health principles. A copy of the 29 CFR 1910 General Industry Standards is included with the registration fee. Participants must successfully pass a written exam at the end of the course. For those interested in becoming authorized to teach OSHA 10-hour and 30-hour General Industry classes, the OSHA #511 course meets one of two prerequisites for the OSHA #501 Trainer Course for General Industry. Please note, the 30-hour General Industry OSHA outreach class is not considered equivalent to OSHA #511. Instructor:  Bryan Lane Training Contact:  CIS Admin-Support   cis.support@tennessee.edu

Unlock the power of data and discover why it matters. In this engaging workshop, participants will: • Understand how to analyze and use economic data effectively. • Explore how AI drives economic growth through smart data analysis. • Identify common mistakes in data-driven decision-making. • Learn storytelling best practices to leverage data for maximum impact. This workshop is designed to empower participants to use data effectively in driving positive change and amplifying economic impact within their communities. This course is one of a series of economic development courses, provided by UT Center for Industrial Services (UT CIS), designed to share best practices and trends with Tennessee’s economic development practitioners, private industry leaders, community leaders and elected officials.

Facilitation Skills for Trainers Course 6: Managing the Classroom/Difficult Participants – Led by Emily Miller -Tools: parking lot – unrelated thoughts, clear expectations and group rules, learner input, 2 cent idea, sticky notes, and walkabouts - How to handle and manage different kinds of classroom participants - 4 Step Intervention   * Decide if you really need to intervene   * Describe what you see   * Tell person the impact of their actions   * Ask or tell participant how they/you would like to get the group back on task (Ingrid Bens, 2012). - Teach Us What You Know - opportunity NOTE:  Registration may be restricted.

This course covers OSHA policies, procedures, and standards, as well as general industry safety and health principles. A copy of the 29 CFR 1910 General Industry Standards is included with the registration fee. Participants must successfully pass a written exam at the end of the course. For those interested in becoming authorized to teach OSHA 10-hour and 30-hour General Industry classes, the OSHA #511 course meets one of two prerequisites for the OSHA #501 Trainer Course for General Industry. Please note, the 30-hour General Industry OSHA outreach class is not considered equivalent to OSHA #511. Instructor:  Bryan Lane Training Contact:  CIS Admin-Support   cis.support@tennessee.edu

This course provides an update for currently authorized OSHA Construction Industry Outreach Trainers on topics such as OSHA construction industry standards, policies and regulations. Construction industry outreach trainers are required to attend this course once every four years to maintain trainer status. Participants will be provided with a variety of training materials and resources. Prerequisites: Trainers must submit a copy of their current trainer card via email to Bryan Lane at bryan.lane@tennessee.edu in order to confirm eligibility for this class. As of January 1, 2019, OSHA has eliminated the 90-day grace period after the expiration of the trainer card. Trainers must renew before their expiration date in order to take the OSHA #502 Update Class. After their expiration date, trainers must re-take the OSHA #500 Trainer Course. Previously-authorized OSHA Outreach Trainers for the Construction Industry whose status has expired must now submit the same prerequisites as participants who want to become a new trainer to renew in the OSHA #500. Please note, after the expiration date on the trainer card, instructors are no longer authorized to conduct 10-hour or 30-hour classes and will not be able to request student completion cards. NOTE: Authorized OSHA Outreach trainers are required to attend this course once every four years to maintain their trainer status.   Requirements for Virtual Classes: If you live outside of (Alabama, Arkansas, Kentucky, Louisiana, Mississippi, and Tennessee), OSHA prohibits your registration in Virtual/Video Conferences with OTIEC’s outside of your service area. If you do not reside in one of the states listed above and need to complete a virtual/video conference OSHA course, please view the  Current List of Authorized OTI Education Centers  to find your region’s OTIEC. Instructor:  Paul McCain Training Contact:  CIS Admin-Support   cis.support@tennessee.edu

The Tennessee Economic Development Finance Course is a one and a half day course which examines important concepts and techniques related to land development, particularly the development of land for economic development purposes. Topics include developing industrial sites, land use planning, financing tools such as tax increment financing and payments in-lieu of taxes (PILOTs), and incentives and resources to support real estate development.Early registration discount ends:  July 29, 2025. Training Contact:  CIS Admin-Support   cis.support@tennessee.edu

This course covers OSHA policies, procedures, and standards, as well as construction industry safety and health principles. A copy of the 29 CFR 1926 Construction Industry Standards is included with the registration fee. Participants must successfully pass a written exam at the end of the course. For those interested in becoming authorized to teach OSHA 10-hour and 30-hour construction classes, the OSHA #510 course meets one of two prerequisites for the OSHA #500 Trainer Course for the Construction Industry. Please note, the 30-hour Construction Industry OSHA outreach class is not considered equivalent to OSHA #510. Instructor:  Paul McCain Training Contact:  CIS Admin-Support   cis.support@tennessee.edu

This course provides an update for currently authorized OSHA General Industry Outreach Trainers on topics such as OSHA general industry standards, policies and regulations. General industry outreach trainers are required to attend this course once every four years to maintain trainer status. Participants will be provided with a variety of training materials and resources. Prerequisites: Trainers must submit a copy of their current trainer card via email to Bryan Lane at bryan.lane@tennessee.edu in order to confirm eligibility for this class. As of January 1, 2019, OSHA has eliminated the 90-day grace period after the expiration of the trainer card. Trainers must renew before their expiration date in order to take the OSHA #503 Update Class. After their expiration date, trainers must re-take the OSHA #501 Trainer Course. Previously-authorized OSHA Outreach Trainers for the General Industry whose status has expired must now submit the same prerequisites as participants who want to become a new trainer to renew in the OSHA #501. Please note, after the expiration date on the trainer card, instructors are no longer authorized to conduct 10-hour or 30-hour classes and will not be able to request student completion cards. NOTE: Authorized OSHA Outreach trainers are required to attend this course once every four years to maintain their trainer status.  Requirements for Virtual Classes: If you live outside of (Alabama, Arkansas, Kentucky, Louisiana, Mississippi, and Tennessee), OSHA prohibits your registration in Virtual/Video Conferences with OTIEC’s outside of your service area. If you do not reside in one of the states listed above and need to complete a virtual/video conference OSHA course, please view the  Current List of Authorized OTI Education Centers  to find your region’s OTIEC.Instructor:  Paul McCain Training Contact:  CIS Admin-Support   cis.support@tennessee.edu

During a full week of lectures, exercises, and hands-on demonstrations, learn about hazard recognition, personal protective equipment, and monitoring, as well as rights and responsibilities under the Occupational Safety and Health Administration. Above all, learn how to work safely around hazardous materials and wastes. This course meets the training requirements of the Hazardous Waste Operations and Emergency Response Standard (HAZWOPER) regulation, 29 CFR 1910.120(e)(3)(i). All students participate in “full dress-out" exercises using personal protective equipment. Students must complete the medical evaluation form and bring it to class. Government employees may be eligible for a discounted course rate.   Training Contact:  CIS Admin-Support, cis.support@tennessee.edu   

Successful completion of this course results in participants becoming OSHA-authorized trainers in OSHA’s Outreach Training Program for the Construction Industry. Authorized trainers can conduct both 10-hour and 30-hour construction industry classes that provide training to workers and employers on the recognition, avoidance, abatement, and prevention of safety and health hazards in workplaces along with information regarding workers’ rights, employer responsibilities, and how to file a workplace safety complaint. OSHA-authorized trainers are able to issue 10 and 30-hour course completion cards to participants. During the course, students will develop a presentation and teach an assigned OSHA Construction Industry Outreach topic, and successfully pass a written exam. Participants will be provided with a variety of training materials and resources.  Authorized OSHA Outreach trainers are required to attend Course #502 at least once every four years to maintain their trainer status.  Prerequisites:  - OSHA #510 Occupational Safety and Health Standards for the Construction Industry. (Please note, the 30-hour Construction OSHA outreach class is not considered equivalent to OSHA #510. Also, the 510 course must have been completed in the last 7 years. If you completed the course longer than 7 years ago, then you will need to retake it in order to qualify.)  - Five (5) years of construction industry safety experience If you are registering for the OSHA #500 or 501 courses you must complete this form prior to the course date: Prerequisite Verification Form (Click Here) Instructor:  Paul McCain Training Contact:  CIS Admin-Support   cis.support@tennessee.edu

Successful completion of this course results in participants becoming OSHA-authorized trainers in OSHA’s Outreach Training Program. Authorized trainers can conduct both 10-hour and 30-hour general industry classes that provide training to workers and employers on the recognition, avoidance, abatement, and prevention of safety and health hazards in workplaces along with information regarding workers’ rights, employer responsibilities, and how to file a workplace safety complaint. OSHA-authorized trainers are able to issue 10 and 30-hour course completion cards to participants. During the course, students will develop a presentation and teach an assigned OSHA General Industry Outreach topic, and successfully pass a written exam. Participants will be provided with a variety of training materials and resources.  Authorized OSHA Outreach trainers are required to attend Course #503 at least once every four years to maintain their trainer status. Prerequisites: OSHA #511 Occupational Safety and Health Standards for General Industry. (Please note, the 30-hour General Industry OSHA outreach class is not considered equivalent to OSHA #511. Also, the 511 course must have been completed in the last 7 years. If you completed the course longer than 7 years ago, then you will need to retake it in order to qualify.) Five (5) years of general industry safety experience. A completed and signed Prerequisite Verification Form and a copy of the OSHA #511 certificate (standards course completed no longer than 7 years ago) must be emailed to Bryan Lane at bryan.lane@tennessee.edu in order to confirm eligibility for this class. If you have questions about your eligibility, please email Bryan. If you are registering for the OSHA #500 or 501 courses you must complete this form prior to the course date: Prerequisite Verification Form (Click Here) Instructor:  Bryan Lane Training Contact:  CIS Admin-Support   cis.support@tennessee.edu

In the context of economic development, Economic Resiliency is inclusive of three primary attributes:  1) the ability to recover quickly from a shock, 2) the ability to withstand a shock and 3) the ability to avoid the shock altogether.  US Economic Development Administration The role of economic developers became even more vital as the Coronavirus Pandemic impacted businesses and communities across the country.  The recovery time of economic shocks can be significantly shortened by how quickly economic developers can adapt and respond to all stakeholders. The interactive TN Economic Resiliency Course will spotlight real life “cause and effect” case studies presented and dissected by leading economic development practitioners and resiliency experts.  Course topics include defining disasters, crisis mitigation, resiliency strategies, lessons learned and resiliency resources. Early registration discount ends:  Sept. 9, 2025 Training Contact:  CIS Admin-Support   cis.support@tennessee.edu