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Course Descriptions

DISC Assessment: Self-Awareness Inventory
Survey Description
The disc assessment will provide an opportunity to learn more about you, others and how to deal in situations where interpersonal relationships are involved.  Your personal assessment will be used to assess one’s self and help understand how one person would be likely to react in specific team, management or leadership situations, given her or his disc style.
The assessment will be used to help determine a course of action when dealing with problems as an individual leader and as a leadership team—that is, taking the various aspects of each type into account when solving problems or assigning jobs

Essential Skills of Leadership
Course Description
Essential Skills of Leadership is the first step to developing successful managers. By focusing on three critical management skills, the program establishes a methodology for productive interactions between team members and team leaders. Essential Skills of Leadership helps experienced managers, new managers, and aspiring managers refocus on the basics - the skills required to manage the individual while also leading the team.
Course Objectives:
Like the team leader in the video, when you have completed the Essential Skills of Leadership course, you will be able to: 
Deal with your team members on a day-to-day basis in such a way as to maintain and enhance their self-esteem
Base your discussions about performance and work habits on your team member’s behaviors rather than on their personalities or attitudes
Involve your team members in goal setting, solving problems, and making decisions

Essential Skills of Communicating
Course Description
Essential Skills of Communicating provides the tools necessary to develop clear, concise messages. Focusing on communication as a two-way process, the program can help even experienced managers improve their messages by making them clear, well organized and aimed at the needs and interests of the listener. By developing the essential skills of communicating, managers improve relations with their team members and increase productivity. 
Course Objectives:
Like the team leader in the video, when you have completed the Essential Skills of Communicating course, you will be able to: 
See that communication is a two-way process
Construct clear, concise messages in the interest of the receiver
Manage nonverbal behaviors to reinforce the intent of your message
Listen actively to improve communication
Create a climate of open communication which increases your team members' motivation and commitment

Training Within Industry: Job Relations
Course Description
Job Relations training teaches supervisors how to handle problems, how to prevent them from occurring, and, most importantly, it aids in developing a logical, common sense approach to handling issues with a people-centric view. The core elements of this course are extremely conducive to teaching the basics of consensus building and individual problem solving. This course lays the groundwork upon which you can build the next step of stability into your organizations process.
Course Objectives:
Learn how to develop and maintain good relationships
Learn how to prevent problems from arising and earn loyalty and cooperation from others
Learn a proven method of getting the facts, weighing options, deciding, taking action and checking results

Resolving Conflicts
Course Description
Resolving Conflicts helps managers develop skills to identify the source of team member conflicts. Using effective communication and management techniques, managers can help individuals understand another point of view and move beyond the conflict. 
Course Objectives:
When you have completed the Resolving Conflicts course, you will be able to conduct a successful meeting with a team member to coach them on how to perform a job, task or skill by:
Distinguishing between the two major sources of team member conflicts: personality clashes and work structure problems
Being aware of the positive and negative impacts of conflicts
Accepting conflict as an inevitable part of all work situations, one that must be dealt with, not ignored
Establishing a cooperative atmosphere to resolve conflicts when they arise
Helping individuals involved in conflicts understand each other's point of view
Leading them to agree on the facts and a solution

Motivating Team Members
Course Description
Motivating Team Members opens each leader’s thinking about the answers to how to motivate and retain employees.  It explores what motivation truly is and how it works and explores how motivation is different for each individual.  It helps leaders understand what they can do to create an improved work environment that will motivate members of their team.   Motivating Team Members helps managers learn the four stages to influence a team member to perform a task, while creating a work environment that will motivate higher performance. 
Course Objectives:
When you have completed the Motivating Team Members course, you will be able to conduct a successful meeting with a team member to coach them on how to perform a job, task or skill by:
Improving your team member’s performance
Understanding the factors that motivate team members to perform effectively
Understanding how motivation varies from team member to team member
Distinguishing between motivators and dis-satisfiers
Learning how to create a work environment for each team member that will motivate higher performance

Developing and Coaching Others 
Course Description 
Developing and Coaching Others educates managers to effectively and successfully develop and coach their team leaders to become better and more consistent performers. The program will help your managers learn the specifics of how they can effectively impact the learning process and coaching moments of their teams to make a marked difference and quicker performance development.  
Course Objectives:
Ensure Training Changes Behavior - Successfully motivate, direct and coach your team members through a learning process to ensure they transfer learning into improved on-the-job performance. 
Coach Effectively – Effectively handle “coaching moments” to improve team members’ performance on the job.

Diversity Awareness
Course Description
The Diversity Awareness course provides team members with the tools that show them how to understand and respect people of other cultures. The course also helps team members develop the skills to gain greater understanding and respect from others. In addition, the course highlights how to successfully create a climate where team members appreciate differences and utilize these differences to improve interaction, increase problem solving, and promote innovation.
Course Objectives:
The participant will be able to describe and analyze examples of discrimination in the work environment.
The participant will be able to apply strategies to correct and prevent workplace discrimination when it occurs.

Supervisory Fair and Best Practices
Course Descriptions
State and federal legislation have covered virtually every aspect of managing. Even without laws, most of the required practices constitute sound human resource management as they involve treating people fairly. This workshop is designed to teach managers and/or supervisors the basic guidelines that should reduce potential litigation and help prevent unfair and illegal discrimination in the workplace. 

Course Objectives:
The participant will be able to apply concepts in Human Resource Law through the analysis of actual case studies
The participant will  be able to discuss the importance of being firm fair and consistent in making hiring choices, work assignments and terminations..
The participant will be able to demonstrate illegal vs legal questions for interviews.

Lean Manufacturing & Lean Administration 101
Course Description
This course will provide Lean best practices for both novice and experienced shop floor and administrative leaders/supervisors.  Course participants will be prepared to identify process waste while learning opportunities to reduce overall organizational financial cost.  Moreover, workshop objectives can be transferred to any process within your organization. 
Course Objectives:
Identify wasted office time and energy
Reduce wasted office time and energy through employee participation
Assist the company in becoming more profitable
Identify and understand the 8 Wastes
Understanding 5s and visual controls
Tools of Lean management

Quality Standards in Today’s Global Economy
Course Description
The reality of the global market and the increased competition it has precipitated has caused many companies to look seriously at management strategies based on quality instead of quantity. This training session examines the advantages of and suggestions for implementing a quality management program. 
Course Objectives:
To be determined

Health and Safety: Identifying Common Issues in Your Work Environment
Course Description
This training session highlights practical approaches to accident prevention. Employers and employees are actively encouraged to participate in and support company safety efforts. Safety is a team effort. A basic understanding of people is important to the success of a company’s safety operation. 
Course Objectives:
The participant will learn concepts of workplace accidents
Discuss attitudes and behaviors and which impact workplace safety
Learn how to recognize hazards
Learn how to measure, reduce and prevent accidents​

Organizational Problem Solving 
Course Descriptions
Solving organizational problems often becomes difficult because the root cause is improperly defined or identified. In the rush to complete a project or meet the next deadline, people typically take action on the first solution that appears when multiple solutions are possible. Your ability to solve problems depends on your proficiency at addressing issues and problems as they arise as well as continually seeking improvement on existing methods and procedures.  
Course Objectives:
How to define a problem and its context
How to involve team members in the evaluation of causes and possible solutions
How to implement solutions to workplace problems