Performance Consulting Courses and Assessments
In today's fast-paced and ever-evolving business environment, the ability to improve performance and deliver exceptional results is now more critical than ever. UT CIS performance improvement courses are designed to equip professionals with the tools, insights and strategies needed to excel in their roles, drive organizational success, and foster meaningful personal and professional growth. Whether looking to enhance strategic planning with breakthrough tools, deliver world-class customer service inspired by Disney principles, deepen your understanding of personality types with the MBTI Step II Assessment, or cultivate grit and perseverance, these courses offer practical, actionable knowledge that will empower you to achieve your goals.
Breakthrough Planning Tools
Learn to use a set of tools, Hoshin Planning Tools, which facilitate problem solving, and when used for planning will ensure alignment with major strategies and goals. Through a series of structured activities, participants will be able to plan strategic activities which will provide the best return for the resources invested. (4 - 8 hour course or practical application)
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Delivering Exceptional Customer Service
Excellent customer service is so much more than "smile training" or implementing useful technology. It is understanding what is important to customers and designing service to exceed those expectations. Successful service delivery is an outcome of systems thinking. With a stronger understanding of customer needs and defined service standards, service professionals will feel more comfortable delivering excellent service with the right tools and clear service expectations. Happy employees create happy customers and the entire organization benefits. (5-hour Course)
Myers Briggs – Understanding Your Personality Type Using the MBTI Step II Assessment
Understand your personality type, learn about other personality types, and develop strategies to improve communication. Step II brings a deeper understanding and more complete description of an individual’s MBTI type. Knowing your own preferences as well as your teammates can improve teamwork and compatibility. (4-8 hour course or practical application)
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Enhancing Emotional Intelligence through Myers Briggs Type
Learn how MBTI type influences people’s perceptions of and response to emotions and develop strategies for enhancing their emotional intelligence using the MBTI framework. Prerequisite - MBTI basic course or have taken the MBTI assessment. (4-hour course)
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Using the FIRO-B Assessment to Improve Teamwork
Learn about your own needs in the workplace, how teammates and others make behavioral choices, how social needs affect the group’s ability to work together, and how the team can be more effective. (4-hour course)
Storytelling
Storytelling and engagement go hand in hand. Focus on the benefits of using story to create a compelling business narrative and inspire others to follow your lead. Learn important storytelling tools and use a template to help you think through the development of your organizational or personal story. (4-hour course)
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California Psychological Inventory (CPI)
260 Inventory, assessment and two 1-hour individual feedback sessions. Most useful with current or potential Executives, Managers, and C-level teams interested in improving their performance. Enables participants to identify their strengths and blind spots and capitalize on their strengths, target areas for development, and plan action steps to increase leadership effectiveness.
Grit - the Power of Passion and Perseverance
Based on Angela Duckworth’s book Grit, participants will examine the components of passion and perseverance and why grit is important, as well as how they can “grow” grit for themselves and influence its development in others. Included is an assessment of individual grittiness. (3-hour course)
Contact Martha Kelley or Audra Pinson to get started.